Shipping and returns

Where we deliver

We deliver anywhere in Australia. We don't ship overseas at the moment.

Postage

Orders go by Australia Post parcel and usually arrive 2 to 8 business days after we post them.

• Orders under 2kg: $15
• Orders of 2kg and over: $20
• Orders of $200 and over: free

Bundles and other items marked "postage extra" don't count toward free postage. You'll see the exact postage in your cart before you pay.

We pack and post orders from Brisbane, usually within two business days. If you gave us a phone number or email, we'll be in touch if anything holds your order up.

If something's wrong with your order

If a jar arrives broken, leaking or damaged, or it isn't what you ordered, email admin@honeymasters.com.au within 48 hours of delivery with your name, order details and a photo. We'll replace it or refund you, whichever you prefer, and you won't need to send anything back unless we ask.

Change of mind

Because honey is a food, we don't accept returns or exchanges for change of mind.

Your rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing on this page limits those rights.