Chính sách hoàn tiền

At HoneyMasters, we strive to provide you with the highest quality honey. Due to the perishable nature of our products, we have specific guidelines for returns and exchanges:

• No Returns: We do not accept returns or exchanges for perishable items, including honey, unless the product is damaged or defective upon receipt.
• Damaged or Defective Items: If your honey arrives damaged or defective, please contact our customer service team within 48 hours of delivery with details of the damage or defect (including a photo if possible) so we can review the item.
• Proof of Purchase: Please retain your receipt or order confirmation email as proof of purchase.
• Contact Us: Before returning any product, please contact our customer service team at admin@honeymasters.com.au to obtain a return authorisation.
• Packaging: The honey must be returned in its original, unopened packaging with the seal intact.
• Refunds and Replacements: Approved returns will be processed accordingly, and you will receive a refund, store credit, or a replacement product based on our evaluation of the returned item.

Thank you for your understanding and cooperation.